Privacy Statement Crowne Plaza Maastricht:

Crowne Plaza Maastricht, located at Ruiterij 1 6221 EW Maastricht, is responsible for the processing of personal data as shown in this privacy statement.

Contact details: Ruiterij 1 6221 EW Maastricht +31 (0)43 3509191 Kirsten Smits is the Data Protection Officer of Crowne Plaza Maastricht, she can be reached at

Personal data that we process: Crowne Plaza Maastricht processes your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process: – First and last name – Address details – Telephone number – E-mail address – Payment details

Special and/or sensitive personal data we process: Our website and/or service does not intend to collect data about website visitors who are under 16 years of age. Unless they have permission from parents or guardians. However, we cannot verify that a visitor is over 16. We therefore advise parents to be involved in their children’s online activities in order to prevent data about children being collected without parental consent. If you believe that we have collected personal information about a minor without that permission, please contact us at and we will delete that information.

For what purpose and on what basis we process personal data: Crowne Plaza Maastricht processes your personal data for the following purposes: – To process your payment – To send our newsletter and/or advertising folder – To be able to call you or send you an e-mail if this is necessary in order to provide our services – To inform you about changes to our services and products – To deliver goods and services to you – Crowne Plaza Maastricht also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated responses: Crowne Plaza Maastricht does not make decisions about issues that can (significantly) affect people based on automated processing. These are decisions made by computer programs or systems, without a human being (for example an employee of Crowne Plaza Maastricht) being involved. Crowne Plaza Maastricht uses the following computer programs or systems: Reservation systems Concerto, Property Management System (PMS) for room assignment, Opera. These systems are important for the hotel to be able to give guests the right room and meet stay expectations.

How long we keep personal data: Crowne Plaza Maastricht does not keep your personal data longer than strictly necessary to fulfil the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data: all personal data 7 years after the date of check-out. This is linked to the retention periods of the tax authorities. Do guests receive the latest promotions from us via email then this can be cancelled with each email and email address will then be removed within 2 business days.

Sharing personal data with third parties Crowne Plaza Maastricht does not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement with you (including the provision of information and other expressions of communication ) or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. Crowne Plaza Maastricht remains responsible for this processing.

Viewing, modifying or deleting data: You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by Crowne Plaza Maastricht and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organisation you have mentioned. You can send a request for access, correction, deletion, data transfer of your personal data or a request to withdraw your consent or to object to the processing of your personal data to To be sure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Social Security number (BSN). This is to protect your privacy. We will respond as soon as possible, but within four weeks, at your request. Crowne Plaza Maastricht would also like to point out that you have the option of submitting a complaint to the national data protection authority, the Autoriteit Persoonsgegevens. You can do so at the following link:

How we protect personal data: Crowne Plaza Maastricht takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you feel that your data is not properly secured or there are indications of misuse, please contact our front office team or at