Job Description
For our Front Office team we are looking for an enthusiastic receptionist (full time). Are you ready for a new challenge and do you want to work in an international environment? Then this is your chance to work at Crowne Plaza Maastricht as: Receptionist(e)
Who are we?
Crowne Plaza Maastricht is located directly on the river Maas, with more than one hundred and fifty very luxurious rooms, nine banqueting halls, a hotel bar and a culinary excellence restaurant “De Mangerie”. Service, guest orientation, professionalism, friendly staff and consistent quality of our product and service are our top priorities.
As Front Office, your responsibilities include:
- Checking guests in and out.
- Operate telephone switchboard.
- Provide general tourist information.
- Complaint handling.
- Administrative duties such as cash remittance and cash transactions.
- Take and book room/restaurant reservations.
- If necessary, also work a night shift.
- Upselling of all our products
All work is done according to IHG standards.
We are looking for a representative guest-focused employee who:
- Experience as a hotel receptionist is a must
- Excellent command of Dutch & English in word & writing; a 2nd foreign language is a plus.
- Strong minded
- Flexible, hospitable, team player and communication skills;
- Has experience in the hotel industry
- You don’t mind working evenings and/or weekends.
What do we offer you?
- Salary according to Horeca collective bargaining agreement, travel allowance if you live more than 10 km from work;
- We are celebrating your birthday;
- Discounts in all hotels and restaurants belonging to the IHG chain
- Collective corporate fitness through fit with discount
- Internal and external training opportunities
Type of employment: full-time, part-time
Work Location: Physical
